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Operational Support

Operational

SoftRoots has been providing IT services and technical support to clients in the Phoenix, Arizona area for well over a decade. During this time, we have enjoyed long-term relationships with federal and private-sector clients, including a number of departments within the Department of Energy (DOE), where members of our staff have been responsible for technical support operations. We have gained extensive knowledge of and expertise with leading-edge technologies, having provided support for critical business applications, real-time (SCADA) environments, and operational demands.

Our objective in working with clients is to tailor strategies that will provide true cost savings, greater customer loyalty, and other valuable benefits. Our key strengths are our disciplined engineering approach and proven project management experience with our professional communication skills for executing technical projects on spec, on time, and on budget.

SoftRoots Operational Support emphasizes:

  • Reliability - Ensure that your IT investments and infrastructure are being taken care of.
  • Response Time - Know that your business operations has the severity response time needed to address critical issues that may arise.
  • Experience - Relax in knowing that you have a high-quality technical support team at your disposal.
  • Escalation - Have a professional team that understands how and when to escalate a critical issue that may be necessary for your business operations.

Additional Benefits

Because SoftRoots has acquired many years of experience in demanding high-critical operational environments, we understand the technical needs that arise. Additionally, with our experience in software development and supporting the complexity of back-end infrastructures, our clients can benefit from the a quick response time and resolution to address issues that may arise.

The bottom line is to ensure that your technical issues are being resolved in a professional manner, and that your business operations and environment are running at its optimal performance.

SoftRoots Operational Support


Operational    Operational

SoftRoots has been providing IT services and technical support to clients in the Phoenix, Arizona area for well over a decade. During this time, we have enjoyed long-term relationships with federal and private-sector clients, including a number of departments within the Department of Energy (DOE), where members of our staff have been responsible for technical support operations. We have gained extensive knowledge of and expertise with leading-edge technologies, having provided support for critical business applications, real-time (SCADA) environments, and operational demands.

Our objective in working with clients is to tailor strategies that will provide true cost savings, greater customer loyalty, and other valuable benefits. Our key strengths are our disciplined engineering approach and proven project management experience with our professional communication skills for executing technical projects on spec, on time, and on budget.

SoftRoots Operational Support emphasizes:

  • Reliability - Ensure that your IT investments and infrastructure are being taken care of.
  • Response Time - Know that your business operations has the severity response time needed to address critical issues that may arise.
  • Experience - Relax in knowing that you have a high-quality technical support team at your disposal.
  • Escalation - Have a professional team that understands how and when to escalate a critical issue that may be necessary for your business operations.