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Comprehensive Support

Comprehensive IT technical support helps to mitigate problems that may arise, which could adversely affect your business operations. Having the assurance that problems are resolved in a timely manner, while maintaining a secure network and/or application environment will result in many benefits. A business lacking a comprehensive technical support plan runs the risk of confidential data being disclosed, and/or business systems being used for unintended purposes. A lack of technical support may also result in delays of business operations, as well as escalate unplanned costs to resolve problems that occur.

Our skilled teams of engineers and technology experts have been providing a wide-variety of specialized support solutions to support government and commercial business sectors alike. These solutions have addressed a wide variety of business needs, including the following;

  • Network & system maintenance
  • Network administration
  • System administration
  • Database administration
  • Problem resolution support
  • Engineering support
  • Power Operations support
  • Real-time SCADA support
  • Help desk support
  • On-call system support
  • Tailored on-site training

Caring for Your Business

With Professional and Reliable Support

SoftRoots Support

Understanding Critical Demands...
Reliable support you can count on for your back-end business operations.

Comprehensive IT technical support helps to mitigate problems that may arise, which could adversely affect your business operations. Having the assurance that problems are resolved in a timely manner, while maintaining a secure network and/or application environment will result in many benefits. A business lacking a comprehensive technical support plan runs the risk of confidential data being disclosed, and/or business systems being used for unintended purposes. A lack of technical support may also result in delays of business operations, as well as escalate unplanned costs to resolve problems that occur.

Our skilled teams of engineers and technology experts have been providing a wide-variety of specialized support solutions to support government and commercial business sectors alike. These solutions have addressed a wide variety of business needs, including the following;

  • Network & system maintenance
  • Network administration
  • System administration
  • Database administration
  • Problem resolution support
  • Engineering support
  • Power Operations support
  • Real-time SCADA support
  • Help desk support
  • On-call system support
  • Tailored on-site training

Customer Support

Customer Support

Our teams have been providing IT services and support to businesses and Government agencies for many years now, placing an emphasis on providing comprehensive support that meets the IT needs of our customers. Our employee commitment to training and professional development enables our technical staff to remain current in the ever changing IT landscape.

Our proven methodology enables us to deliver what we promise to our clients, which includes comprehensive support services. We can provide the professional and technical services, development know-how, maintenance support, strategic IT planning, as well as help desk operations to meet the demanding needs of our customers. By maintaining a "customer first" philosophy, we continue to build positive relationships with all our clients.



Customer Support    Customer Support

Our teams have been providing IT services and support to businesses and Government agencies for many years now, placing an emphasis on providing comprehensive support that meets the IT needs of our customers. Our employee commitment to training and professional development enables our technical staff to remain current in the ever changing IT landscape.

Our proven methodology enables us to deliver what we promise to our clients, which includes comprehensive support services. We can provide the professional and technical services, development know-how, maintenance support, strategic IT planning, as well as help desk operations to meet the demanding needs of our customers. By maintaining a "customer first" philosophy, we continue to build positive relationships with all our clients.

Support You Can Depend On

Having supported power operations and control rooms for nearly a decade,
SoftRoots understands the 24/7 critical demands needed to ensure system reliability

Operational Support

Operational Support

Timely access to qualified Operational Support enables businesses to operate with greater efficiency and fewer interruptions. The importance of real-time technical support is crucial, as well as having the experience to meet the demands.

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Maintenance Suport

Maintenance Support

To help ensure your business systems and hardware are current with the latest updates, patches, and protected from security vulnerabilities, we offer Maintenance Support that can be tailored to meet your business needs.

read more
Training Support

Training Support

Ensure your office staff can stay up to date with the needed tools and technologies to support their assignments and overall performance. We provide in-house training on a variety of software tools and technologies to help expand the knowledge base of your staff.

read more

Support You Can Depend On

Having supported power operations and control rooms for nearly a decade,
SoftRoots understands the 24/7 critical demands needed to ensure system reliability




Operational Support    Operational Support

Timely access to qualified Operational Support enables businesses to operate with greater efficiency and fewer interruptions. The importance of real-time technical support is crucial, as well as having the experience to meet the demands.



Maintenance Suport    Maintenance Suport

To help ensure your business systems and hardware are current with the latest updates, patches, and protected from security vulnerabilities, we offer Maintenance Support that can be tailored to meet your business needs.



Training Support    Training Support

Ensure your office staff can stay up to date with the needed tools and technologies to support their assignments and overall performance. We provide in-house training on a variety of software tools and technologies to help expand the knowledge base of your staff.


Added Value

Reliable

Reliable support providing the services you require, with technical staff your business can depend upon.

Experience

Expert technical support to resolve issues that may arise comes from those who have acquired years of experience doing so.

Response Time

Ensure your technical support concerns have the severity response time your business requires to operate smoothly.

24/7 Support

When your operations require 24/7 on-call support, you will have the assurance knowing a high-quality support team is taking care of it.

Professional

Assurance knowing that you have a professional technology team providing the support, services, and guidance for your business needs.

Knowledgeable

Protect your IT investments and infrastructure with a knowledgeable skilled support team that understands technical issues.


Added Value

Reliable

Reliable support providing the services you require, with technical staff your business can depend upon.

Experience

Expert technical support to resolve issues that may arise comes from those who have acquired years of experience doing so.

Response Time

Ensure your technical support concerns have the severity response time your business requires to operate smoothly.

24/7 Support

When your operations require 24/7 on-call support, you will have the assurance knowing a high-quality support team is taking care of it.

Professional

Assurance knowing that you have a professional technology team providing the support, services, and guidance for your business needs.

Knowledgeable

Protect your IT investments and infrastructure with a knowledgeable skilled support team that understands technical issues.