Customer Portal

Bronze Support Plan

SoftRoots Bronze Support Description (Hourly Rate)

Our Bronze Support service plan is intended for the needs of smaller companies who require infrequent maintenance, and would prefer an hourly rate associated with an incident call. Simple Local Area Network (LAN) or stand-alone desktops are typically part of the client's environment.

Bronze Support services offer a wide-range of features that enable you to effectively utilize the technical resources at SoftRoots to maintain your IT environment. In addition to all the features listed below, SoftRoots' maintenance service plans are designed to be flexible, and can be customized to support the IT services that you may need.

No.
Bronze Support Service Features
Incl
1
 
Unlimited Web-Based and Email Requests (providing quick access to technical resources)
Yes
 
2
 
Troubleshooting & Problem Resolution (for your business supported HW/SW)
Yes
 
3
 
IT Consulting Services (all the technical advice you need - when you need it)
Yes
 
4
 
Network and Device Support (for your entire business environment)
Yes
 
5
 
Server and Workstation Support (preventive maintenance and optimization)
Yes
 
6
 
Desktop and End-User Support (reliable professional and technical support)
Yes
 
7
 
HW/SW Configuration and Upgrades (scheduled services for your IT environment)
Yes
 
8
 
Platform Migration (Windows, Linux, UNIX) (for business applications and/or data repositories)
Yes
 
9
 
OS Security Patches and Updates (scheduled services for your IT environment)
Yes
 
10
 
Setup Secure Access (SSL) (supporting all platforms and Web Servers)
Yes
 
11
 
Stopping Pop-Ups (stopping and/or controlling all pop-ups throughout your LAN environment)
Yes
 
12
 
Virus Removal and Protection (guarding your systems and your IT investment)
Yes
 
13
 
Removal of Adware/Spyware (protecting your business and your users privacy)
Yes
 
14
 
Spam Control (control of spam)
Yes
 
15
 
Data Backup and Restoration Services (using customer hardware and software)
Yes
 
16
 
Oracle Database Services Reduced Rates* (20% discount for database design & development)
Yes
 
17
 
Individual/Group Training Sessions (support for training your in-house IT resources)
Yes
 
18
 
Hours of Operation (can accommodate flexible times and also be extended to 7x24 support)
8AM-5PM
MST
Additional services & custom configurations available upon request.
Get the Precise Level of Support You Need

Choose from three different kinds of service plans - view the Maintenance Support Feature Matrix. SoftRoots supports customizing your Maintenance Service Plan specifically to address the needs and concerns of your business. Additionally, to ensure that you receive the technical support you need - when you need it, SoftRoots offers various Technical Support Options including:

  • 7x24 phone support
  • Weekend Support
  • Assigned Technical Support Account Manager
  • Dedicated Technical Support Engineer

Contact a SoftRoots Sales Representative for Additional Information.