Customer Portal

Privacy Policy

Protecting your privacy is important to SoftRoots. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the SoftRoots' Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information

SoftRoots collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you'd like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

How we collect personal information

We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in an online survey. When you register on a SoftRoots website, your personal information will not be used for any purpose, other than identifying you as a SoftRoots customer or employee. When you ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

How we protect your personal information

SoftRoots safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

All SoftRoots related websites uses industry-standard Secure Sockets Layer (SSL) 128-bit encryption on all web pages where personal information is required.

Access to your personal information

You always have access to the information we have about you. To review and update your personal contact information, simply click on the 'Preferences' link, available on the main interface toolbar of the SoftRoots website, once you have successfully logged in. If you would like to review other personal information that SoftRoots may have about you, email us at privacy@softroots.com.

Collecting other personal information

Like many websites, the various SoftRoots websites may use 'client' variables and/or cookies. When you first connect to our site, the client variables help us to track your browser session, browser type, and unique query data that may be required to pre-populate form templates. The client variables we use do not reveal any personal information about you to other users.

Our companywide commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every SoftRoots employee. In addition, SoftRoots maintains a strict secure policy with database and/or network access at our facilities.

SoftRoots does not knowingly solicit personal information from children or send them requests for personal information.

When a SoftRoots website contains links to other sites. SoftRoots does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The SoftRoots Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Last updated January 1, 2011.