Customer Portal

Website Accessibility

Most browsers support jumping to specific links by typing keys defined on the web site. On Windows, you can press ALT + an access key then 'Enter'; on Macintosh, you can press CTRL + an access key then 'Enter'. The following access keys with their associated targets are available throughout this website:

  • 1 - Homepage
  • 2 - Skip navigation
  • 4 - Search
  • 9 - Contact
  • 0 - Access key details
Standards Compliance

All pages comply with priority 1, 2, and 3 guidelines of the W3 Web Content Accessibility Guidelines and the U.S. Federal Government Section 508 Guidelines. All pages validate as XHTML 1 Transitional and use structured semantic markup.

W3C-WAI Web Content Accessibility Guidelines 1.0

Navigation Aids

All website pages can be accessed from any page via the main menu drop-down structure or sitemap at the top of any page, and all pages have multiple ways to access them. In addition, sidebar navigation provides access to all pages under the specific category. All main navigation for the website can be skipped by text-only browsers, screen readers and other accessibility devices with the "Skip Navigation" link at the top of any page. Mozilla users can also take advantage of this feature by selecting the View menu, Show/Hide, Site Navigation Bar, Show Only As Needed (or Show Always). Opera 7 has similar functionality.

There are no tables throughout the site. We have utilized XHTML for properly displaying all website content, to allow screen readers to render them intelligently.


Many links have title attributes which describe the link in greater detail, unless the text of the link already fully describes the target (such as the headline of an article).

Whenever possible, links are written to make sense out of context. Many browsers (such as JAWS, Home Page Reader, Lynx, and Opera) can extract the list of links on a page and allow the user to browse the list, separately from the page. To aid this, link text is never duplicated; two links with the same link text always point to the same address.

There are no JavaScript: pseudo-links. All links can be followed in any browser, even if scripting is turned off.

The "Back" button is an integral part of browsing the web. Forcing a link to open in a new window breaks the Back button. The new window does not retain the browser history of the previous window, so the "Back" button is disabled. All links on this site (except for sidebar advertisements) do not open new windows, and will not break the Back button.

As a user, you may choose to open a new window while browsing. This can be accomplished in Internet Explorer by holding down the Shift key while you click a link to open the link in a new window. In Netscape 6 and Mozilla, hold down Control key. In Internet Explorer for Mac, hold down the Command key. (Some browsers such as Opera support advanced combinations like Control + Shift + click to open a link in a new window in the background.)

Visual design

This site uses cascading style sheets for visual layout. If your browser or browsing device does not support style sheets at all, the content of each page is still readable.

The layout is completely liquid, simply filling its viewport (window). It can accommodate resizing text (via the buttons at the top of any page) and it will remember your selection throughout the browser session. Since relative units have been used, text can be re-sized by all browsers that support cascading style sheets.

Accessibility references
  1. Web Accessibility Initiative (WAI), Strategies, guidelines, resources to make the Web accessible to people with disabilities.
  2. WAI - Accessibility Techniques, which explains how to implement each guideline.
  3. Web Content Accessibility Guidelines (WCAG) Overview, explain how to make Web content accessible to people with disabilities.
  4. U.S. Federal Government Section 508 accessibility guidelines.
Accessibility software and services
  1. WebXACT, a free service to analyze web pages for compliance to accessibility guidelines.
  2. HTML Validator, a free service for checking that web pages conform to published HTML standards.
  3. Web Page Backward Compatibility Viewer, a tool for viewing your web pages without a variety of modern browser features.
  4. JAWS, a screen reader for Windows. A time-limited demo is available.
More Help on Accessibility

Much of this was adapted from Mark Pilgrim’s Dive Into Accessibility, an excellent resource explaining all the issues that revolve around Accessibility.

For additional information on this website and accessibility features, contact a SoftRoots Representative.